Privacy Policy

At Glowup, we are committed to protecting your personal data and ensuring your privacy. This Privacy Policy outlines the types of data we collect, how we use it, and your rights concerning your personal information. Please take a moment to review this policy carefully to understand our practices.

1. Categories of Personal Data We Collect

We process several categories of personal data depending on your interaction with Glowup:

• Data you directly provide to us – This includes information you give when signing up for Glowup, selecting areas for personal improvement, interacting with instructors, or contacting us via email.
• Data from third parties – We may receive your data when you sign in via third-party services (e.g., using Apple login).
• Automatically collected data – When you use our services, we automatically collect technical data like your IP address, device identifiers, and browsing activities via cookies and similar technologies.

1.1 Data Directly Provided by You

• Identifiers: This includes personal details like your name, phone number, and email address, which you provide during registration, purchasing products, subscribing to newsletters, or contacting us by any other means.
• Onboarding and Product Data: When you sign up or go through the onboarding process, you provide general information such as your age, gender, skin health, and goal preferences.
• Wellness & Fitness Information: Data related to your physical attributes (e.g., skin type, skin health), skin health, skin type, skin related problems, sleep patterns, and nutritional preferences. This information helps us personalize the services and recommendations we offer to you.
• Commercial Information: For payments made through the service, you provide financial account data. Although we don't store full credit card details, we may receive limited payment information, such as transaction details and a secure token for your payment method.
• Customer Support Inquiries: When you contact us through forms or emails, we collect personal details provided in the course of your inquiry, including comments or other specific information.

2. How We Use Your Information

Glowup uses your personal data for the following purposes:

• Providing Services or Products: We use your information to deliver personalized services and / or products, respond to your inquiries, and process transactions.
• Improving Our Services: The data we collect helps us enhance and optimize our services, making the user experience better suited to your preferences.
• Marketing and Communications: With your consent, we may send you marketing communications or product updates. You can opt out of these communications at any time.
• Analytics: We may use cookies and similar technologies to analyze how you interact with our services.
• Legal Compliance: We process your data when necessary to comply with legal obligations, such as taxation or responding to legal inquiries.

3. How We Share Your Information

We do not sell or share your personal information for third-party marketing purposes. However, we may share data with:

• Third-party service providers: This may include providers of certain systems and services that we use to host, administer, and maintain our Platforms, including the servers used to host our Platforms, email service providers, payment processors, fraud prevention vendors, analytics, customer service providers and other service providers.
• Third-party service providers for marketing purposes: If you consent to any marketing from us, certain personal data may be shared with third-party service providers we use to help us carry out marketing including, e.g., third-party marketing automation platforms.
• Legal Requirements: If required by law, we may disclose your information to legal authorities or in response to legal requests.

4. Your Privacy Rights

You have the following rights regarding your personal data:

• Access, Update, or Correct Your Data: You can request access to or correct personal data you have provided.
• Data Deletion: You can request that we delete your personal information, although certain legal obligations may require us to retain some data for a specified period (e.g., payment records).
• Object or Restrict Data Processing: You can ask us to stop processing or limit the use of your data in specific circumstances, such as for marketing purposes.

You can exercise these rights by contacting us at support@glowupchairyoga.com or by using features within our platform (e.g., account settings or privacy features).

5. Cookies and Tracking Technologies

Glowup uses cookies and similar technologies to enhance user experience and track interactions with our services. Cookies help us remember your preferences, deliver personalized content, and analyze site performance. You can manage cookie preferences in your browser settings or through the privacy settings on our website.

6. Data Retention

Your personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. In any case:

• account data will be retained for no longer than 5 (five) years following your last update on the account;
• service data will be retained for no longer than 5 (five) years following the end of provision of services;
• messaging data will be retained for no longer than 2 (two) years following the provision of consent or, in case, the messaging data is being sent to the present clients in order to maintain and improve customer relations, for no longer than 2 (two) years following the end of provision of the respective services, unless you respectively withdraw your consent earlier or object to such processing;
• correspondence data will be retained for no longer than 6 (six) months following the end of such communication.

In some cases, it is not possible for us to specify in advance the periods for which your personal data will be retained. I. e. device data will be retained for as much as will be necessary for the relevant processing purposes.

Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

7. International Data Transfers

Your personal data may be transferred to and processed in countries other than your own. We implement safeguards to ensure that your data is protected during such transfers, including standard contractual clauses as required by applicable data protection regulations.

8. Age Limitations

Glowup does not knowingly collect or process personal data from individuals under 18. If we learn that a minor has provided personal data, we will delete such information. If you become aware of any such situation, please contact us.

9. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy from time to time to reflect changes in the law, our data collection and data use practices, the features of our Platforms, or advances in technology. Please check this page periodically for changes and refer to the "last updated" date at the top of the page to know if it has been revised since your last visit. If we make any changes to this Privacy Policy that we consider to be material to your consent, we will notify you of them. By continuing to use Glowup, you agree to be bound by the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at support@glowupchairyoga.com